> For the complete documentation index, see [llms.txt](https://support.totalcoach.com/athletes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs.md).

# FAQ's

- [Will I get a refund if I need to cancel my lesson?](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/will-i-get-a-refund-if-i-need-to-cancel-my-lesson.md)
- [What should I do if I cannot sign in due to a password or username error?](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/what-should-i-do-if-i-cannot-sign-in-due-to-a-password-or-username-error.md): In this article we will help you reset your password in the event you are unable to sign in to TotalCoach Athlete.
- [What should I do if my lesson videos won't play?](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/what-should-i-do-if-my-lesson-videos-wont-play.md)
- [What should I do if I can't see new content in my recent lesson?](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/what-should-i-do-if-i-cant-see-new-content-in-my-recent-lesson.md)
- [What should I do if my device won't connect to the internet?](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/what-should-i-do-if-my-device-wont-connect-to-the-internet.md)
- [Is the TotalCoach Athlete's App on the Apple App Store?](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/is-the-totalcoach-athletes-app-on-the-apple-app-store.md)
- [Why does TotalCoach Athlete charge a booking fee when paying via the WebApp?](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/why-does-totalcoach-athlete-charge-a-booking-fee-when-paying-via-the-webapp.md)
- [How to save TotalCoach Athlete to my  home screen](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/how-to-save-totalcoach-athlete-to-my-home-screen.md)
- [How to bookmark TotalCoach Athlete on a computer](https://support.totalcoach.com/athletes/welcome-to-totalcoach-athlete/faqs/how-to-bookmark-totalcoach-athlete-on-a-computer.md)