What should I do if my device won't connect to the internet?

There are several reasons a device won't connect to the internet. Problems can be due to Wi-Fi network misconfiguration, a router issue, or an internet service provider problem. Or, you could simply be out of range of both the Wi-Fi and cellular networks.

Below, you can find troubleshooting steps to help identify where the iPad internet problem is and how to fix it.

  1. Test the internet connection.

On the device open a web browser such as Safari or Firefox and enter the address for a web page that you know is online, such as Apple or Google.

If the page displays in the browser, internet access is currently available and the problem may be related to the app you're using. If the problem is occurring when using TotalCoach, click to search through our FAQs to find a solution.

If you can't connect to the web page, continue to troubleshoot the problem.

  1. Turn Wifi off and back on.

Your device may not be connecting to Wi-Fi because of a minor software glitch. Sometimes simply turning Wi-Fi off and back on can fix the problem.

Open Settings and tap Wi-Fi. Then, tap the switch at the top of the screen next to Wi-Fi to turn it off. Tap the switch again to turn it back on.

  1. Switch on Aeroplane Mode

Switching your device to Aeroplane Mode and then immediately switching it off forces the iPad to reconnect to either a previously connected Wi-Fi network or your preferred cellular network.

To do this go to device Settings.

  • In the section immediately below your Apple ID is the switch for Aeroplane Mode. Slide right to switch on.

  • Slide left to switch off forcing the device to re-establish the connection

  1. Make sure that Wi-Fi is on and you can see your network.

Go to Settings > Wi-Fi and make sure that Wi-Fi is switched on. Tap the name of your Wi-Fi network. A blue checkmark beside a network name means that you're connected.

If you see Auto Join Disabled under your Wi-Fi network name, tap it to turn on Auto-Join.

  1. Restart the device.

A restart is an important step when troubleshooting a device. A quick restart might power cycle whatever the issue is and get you back online.

  1. Restart Your Router.

While you’re restarting your device, turn your router off and back on as well. When your device won’t connect to Wi-Fi, sometimes your router is to blame. To restart it, either use the power button on the device or simply unplug it from the wall and plug it back in.

  1. Reset the network settings on the device.

There may be a minor issue or misconfiguration that stops the device from connecting to the internet.

Tap: "Settings > General > Reset > Reset Network Settings."

This also resets Wi-Fi networks and passwords, cellular settings, VPN, and APN settings that you’ve used before.

Tips when on a cellular network.

If you are using a mobile network with your iPad or iPhone and can't connect, there are a few additional steps recommended by Apple you can use to help solve the problem. These are in addition to the steps you've tried above:

If you see No Service or Searching on your iPhone or iPad

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