What should I do if I can't see new content in my recent lesson?

  1. Check your emails.

Check your email to see if you have received a lesson link from your coach. Your coach may upload data before, during, or after your lesson. When they have finished adding content to your lesson they will send you the lesson link.

  1. Open your latest past lesson.

  1. Check that you are connected to a Wi-Fi network or cellular data.

TotalCoach Athlete is a web application and will only update if you are connected to the internet. Check the top right of your phone screen to see if you are connected to a cellular or Wi-Fi network. Or check your computer settings to see if you are connected to a Wi-Fi network. If you are still unsure, have a read of our article: what to do if your phone won't connect to the internet.

  1. Switch on Aeroplane Mode.

Switching the device to Aeroplane Mode and then immediately switching it off forces your device to reconnect to either a previously connected Wi-Fi network or your preferred cellular network.

  1. Check with your coach.

TotalCoach Athlete is a cloud-based application, therefore if your coach remains connected to a cellular or Wi-Fi network, the content they add to the lesson will upload directly to the cloud and sync to your lesson. If connectivity is poor, or if your coach is uploading large files, this process may take longer than expected. If you have tried the steps above and you can still not see any content, then please contact your coach.

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